Shipping policy
Where we ship
We ship Australia-wide, including all states and territories. We do not currently ship internationally.
Shipping costs
Free shipping on every order, Australia-wide. No minimum spend, no thresholds, no surprise charges at checkout.
Order processing time
We dispatch in-stock orders within 48 hours of payment being received, Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are dispatched on the next business day.
You will receive a confirmation email with your tracking number as soon as your order is dispatched.
Pre-order items
Some items are offered for pre-order when stock is on its way to us. Pre-order items are clearly marked on the product page with an estimated dispatch date, and the 48 hour dispatch time above does not apply to them.
If the estimated dispatch date changes, we will email you. You can cancel a pre-order for a full refund at any time before it is dispatched. Just email hello@steptone.com.au with your order number.
Estimated delivery times
Once dispatched, your order will typically arrive within:
- Metro areas (Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra, Hobart): 2 to 4 business days
- Regional areas: 4 to 7 business days
- Remote areas, WA, NT and far-north QLD: 5 to 10 business days
These are our courier's estimates and are not guaranteed delivery times. Delays can occur due to weather events, courier capacity, or public holidays.
Tracking your order
Every order ships with a tracking number, sent to the email address used at checkout. You can track your order at any time using the link in your dispatch confirmation email.
If your order is delayed or lost
If your order has not arrived within 10 business days of dispatch, contact us at hello@steptone.com.au with your order number. We will investigate with the courier and either resend your order or issue a full refund, whichever you prefer.
Incorrect address
If you provide an incorrect or incomplete shipping address, additional charges may apply to redirect or resend the order. Please double-check your address at checkout.
Damaged in transit
If your order arrives damaged, email us at hello@steptone.com.au within 7 days of delivery, including photos of the damaged product and packaging. We will replace the item at no cost.
Returns
This shipping policy covers outbound delivery only. For returns, refunds and our 30-day money-back guarantee, please see our Return and Refund Policy.
Questions
Email hello@steptone.com.au or call 0403 148 382. We read every message and reply within one business day.
Contact
StepTone, a brand of 256 GROUP PTY LTD. ABN 15 699 759 352. Parcel Collect 10335 85866, 705 High St, Thornbury VIC 3071, Australia.