Shipping policy

Shipping Policy

Last updated: 6 May 2026

Thanks for shopping with StepTone. This policy explains how and when your order will be delivered, what it costs, and what to do if something goes wrong.

Where we ship

We ship Australia-wide, including all states and territories. We do not currently ship internationally.

Shipping costs

Free shipping on every order, Australia-wide. No minimum spend, no thresholds, no surprise charges at checkout.

Order processing time

We dispatch all orders within 48 hours of payment being received (Express 48hr Dispatch), Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are dispatched on the next business day.

You will receive a confirmation email with your tracking number as soon as your order is dispatched.

Estimated delivery times

Once dispatched, your order will typically arrive within:

  • Metro areas (Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra, Hobart): 2–4 business days
  • Regional areas: 4–7 business days
  • Remote / WA, NT, far-north QLD: 5–10 business days

These are our courier’s estimates and are not guaranteed delivery times. Delays can occur due to weather events, courier capacity, or public holidays.

Tracking your order

Every order ships with a tracking number, sent to the email address used at checkout. You can track your order at any time using the link in your dispatch confirmation email.

What if my order is delayed or lost?

If your order has not arrived within 10 business days of dispatch, please contact us at hello@steptone.com.au with your order number. We will investigate with the courier and either resend your order or issue a full refund — whichever you prefer.

Incorrect address

If you provide an incorrect or incomplete shipping address, additional charges may apply to redirect or resend the order. Please double-check your address at checkout.

Damaged in transit

If your order arrives damaged, please email us at hello@steptone.com.au within 7 days of delivery, including photos of the damaged product and packaging. We will replace the item at no cost.

Returns and the 30-day risk-free trial

This shipping policy covers outbound delivery only. For information on returns, refunds, and our 30-day risk-free trial, please see our Refund Policy.

Questions?

Email hello@steptone.com.au — we read every message and reply within one business day.

StepTone Pty Ltd ABN 89359962475 241 Adelaide Street, Level 1 Suite 1105, Brisbane QLD 4000